Effective Date: 5/1/2025

The Big Bend Continuum of Care (BBCoC) is committed to protecting the privacy of all individuals who visit our website or submit information through our online forms. This Privacy Policy explains what data we collect, how we use it, and how we safeguard your information.

1. What We Collect

We collect personal information through several forms and features on our site, including:

a. Client Referrals & Service Access (via Jotform)

When individuals submit forms related to service referrals or housing assistance, we may collect personally identifiable information (PII) such as:

• Name, date of birth, contact details

• Demographic information (e.g., household size, income)

• Housing status or service needs

This data is collected securely via Jotform, which meets industry standards for data protection and privacy. We use this information solely to evaluate needs and connect individuals with appropriate service providers.

b. Membership Applications

We collect contact information, organizational affiliation, and involvement preferences from individuals or agencies applying for CoC membership.

c. Newsletter Signups

Email addresses submitted for newsletter subscriptions are used exclusively for that purpose. You may unsubscribe at any time.

d. Volunteer & Event Registration

We collect contact details and interests from individuals seeking to volunteer or attend events. This data is used only for coordination and communication related to those activities.

e. Donations

Donations are processed via a secure third-party platform (e.g., PayPal, Stripe, or other). BBCoC does not store or access your payment information.

2. How We Use Your Data

We use your data to:

• Facilitate service referrals and housing assistance

• Process membership applications

• Send newsletters or event updates (if you opted in)

• Coordinate volunteer activities

• Track engagement with our programs and mission

We do not, nor will we ever, sell, trade, or rent your personal data to any third party.

3. Data Security

We take appropriate technical and organizational measures to protect the data we collect and store. Jotform uses encrypted forms and secure storage protocols. Other form submissions are accessed only by authorized personnel.

4. Third-Party Links

Our site may include links to other organizations, providers, or donation platforms. We are not responsible for the privacy practices of these external websites.

5. Your Rights

You have the right to:

• Request access to or deletion of your submitted information

• Opt out of email communications at any time

• Contact us with questions or concerns about your privacy

6. Updates to This Policy

This Privacy Policy may be updated periodically. We encourage you to review it regularly to stay informed about how we protect your data.

7. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us at:

📧 info@bigbendcoc.org
📍 1820 E. Park Avenue, Suite 203, Tallahassee, Florida 32301
📞 850-792-5015